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Accelerated-Issue-Resolution-through-Automation-of-AD-Account-Management-using-Voicebot
Case Study

Accelerated Issue Resolution through Automation of AD Account Management using Voicebot

Overview

The customer is the largest voluntary, multi-speciality, non-profit healthcare service provider in the U.S., serving more than one million outpatients and 141,000 emergency visits each year. The customer wanted to develop a voicebot to automate some of the repetitive support requests received by IT Support.

Challenges –

  • High frequency of calls from users for account-related issues
  • Difficulty authenticating users based on their alphanumeric usernames
  • No support for integration of the voicebot with RingCentral
  • Getting real-time data and credentials to work in the customer environment was difficult

Solution –
With deep expertise in Automation and AI, the team of Neurealm experts developed a voicebot using Google Dialogflow CX, to fully automate some of the AD processes through the voice channel.

Download the case study to understand how Neurealm Implemented a 24/7 voicebot 24/7 using the Google Dialogflow CX Platform

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