Job Description – Application Support Specialist (MyEvolv)

Role Summary

Provide functional support for the MyEvolv application, ensuring timely resolution of user issues, form corrections, access management, and support for billing-related projects.

Key Responsibilities

Manage and resolve MyEvolv support tickets within SLA.

Troubleshoot and resolve user-reported issues.

Perform MyEvolv form corrections and updates.

Support billing-related projects and enhancements.

Handle application access requests and user provisioning.

Coordinate with internal teams and stakeholders for issue resolution.

Prepare and share status reports on developments and support activities.

Required Skills

Experience in application support and ticket management.

Knowledge of MyEvolv or similar enterprise applications.

Strong troubleshooting and problem-solving skills.

Good communication and team coordination abilities.

Understanding of user access management and business processes.

Experience

2-7 years of experience in application or business application support.