Job Description

• Excellent oral & written communication

• Knowledge in Windows AD

• Knowledge in Exchange Server / Office 365

• Knowledge in Entra and Endpoint manager

• Cross functional Knowledge in MAC with Windows Domain

• Knowledge in User Permissions / Access Restriction for Domain Accounts

• Ensure 100% availability of resources as per SOW

• Standardize the Service Desk operations and implement best practices

Primary Skills (Preferred)

• Knowledge in Troubleshooting OS / Hardware related Issues

• Knowledge in Troubleshooting Application Related issues

• Knowledge in Remote Support for Windows / MAC users with appropriate Tools

• Knowledge of MS Office products (word, excel, PowerPoint, Outlook)

Secondary Skills (Preferred)

• Knowledge in Mac OS / Application Troubleshooting