Job Description: Senior Business Analyst (Operations, Analytics & Client Engagement) 

Position Overview We are seeking an experienced, high-caliber Senior Business Analyst with 6 to 9 years of experience to lead operational tracking, executive data analytics, and client engagement initiatives. In this role, you will serve as a strategic operational pillar—driving process governance, managing enterprise admin software stacks, and leveraging the Microsoft Office Suite to transform complex operational data into executive-ready insights and high-stakes presentations. 

The ideal candidate brings deep expertise in advanced MS Excel architecture, master-level PowerPoint storytelling, and proven leadership in managing high-touch client interactions and cross-functional team workflows. 

Key Responsibilities 

1. Advanced Data Analytics & Strategic Reporting (MS Excel & Power Platform) 

• Complex Data Architecture: Design, build, and maintain enterprise-grade Excel models, automated performance dashboards, and data trackers using advanced functions (Index/Match, XLOOKUP, dynamic arrays, VBA/macros, and Power Query). 
• Operational KPI Tracking: Monitor, analyze, and report on global practice performance, SLA compliance, utilization metrics, and financial/billing variances to drive executive decision-making. 
• Predictive & Trend Analytics: Synthesize disparate datasets from multiple business systems into actionable trend analyses, identifying operational bottlenecks, risks, and efficiency opportunities. 

2. Executive Storytelling & High-Stakes Presentations (MS PowerPoint) 

• C-Suite & Board Deliverables: Conceptualize, structure, and design polished, executive-ready PowerPoint slide decks for Board meetings, Quarterly Business Reviews (QBRs), and strategic client proposals. 
• Data Visualization & Storytelling: Translate intricate technical data, operational workflows, and complex business metrics into clean, compelling visual narratives and executive summaries. 
• Presentation Coaching: Partner with practice leaders to refine messaging, narrative flow, and visual alignment prior to major executive and external client briefings. 

3. Admin Software Governance & Process Optimization 

• Admin Stack Management: Oversee the daily administration, configuration, and user governance of internal enterprise software, CRM platforms (e.g., Salesforce), and project tracking systems (e.g., Jira, Asana, ServiceNow). 
• Workflow Automation: Leverage Microsoft 365 tools (Teams, SharePoint, Power Automate, Planner) to automate manual administrative tasks, approval chains, and document repositories. 
• Tracking & Operational Governance: Maintain end-to-end tracking systems for strategic practice initiatives, action logs, contract lifecycles, and cross-team deliverables to ensure 100% accountability. 

4. Strategic Client Engagement & Relationship Management 

• Client Interface & Account Governance: Act as a key operational liaison for client engagement activities—managing routine client communications, status reporting, and governance cadence. 
• Meeting Orchestration: Lead pre-meeting preparation, drive client-facing status calls, document structured Minutes of Meeting (MOM), and rigorously enforce post-meeting action item closure. 
• Cross-Functional Alignment: Collaborate with internal delivery leads, sales executives, and practice managers to ensure seamless execution of client commitments and rapid resolution of operational escalations. 

Qualifications & Skills 

Technical Requirements 

• Education: Bachelor’s or Master’s degree in Business Administration, Information Technology, Finance, or a related field. 
• Experience: 6 to 9 years of progressive experience as a Business Analyst, Senior Operations Analyst, or Client Engagement BA. 
• MS Office Mastery: Expert-level mastery of MS Excel (data modeling, macros, complex analytics) and MS PowerPoint (executive layout design, advanced formatting, storytelling). 
• Software & Systems Proficiency: Deep hands-on experience with administrative software, project management/ticketing tools (Jira, ServiceNow, Trello), CRM systems, and MS Productivity Apps (Power Automate, Power BI, SharePoint). 
• Data Synthesis & Reporting: Advanced capability in raw data hygiene, quantitative analysis, process mapping, and executive metric reporting. 

Soft Skills & Work Environment 

• Executive Presence & Communication: Exceptional verbal, written, and interpersonal communication skills with demonstrated poise when presenting to C-suite leaders and key client stakeholders. 
• Leadership & Stakeholder Management: Proven ability to influence cross-functional teams, manage client expectations under pressure, and mentor junior analysts. 
• Meticulous Attention to Detail: Uncompromising standards for data accuracy, presentation formatting, and structured tracking across multi-project environments. 
• Adaptability & Ownership: Proactive self-starter capable of driving clarity in ambiguous environments and taking end-to-end ownership of complex assignments. 

Preferred Certifications (Any of the following are a plus) 

• Certified Business Analysis Professional (CBAP) / CCBA 
• Microsoft Office Specialist (MOS) Expert (Excel / PowerPoint) 
• PMI Professional in Business Analysis (PMI-PBA) or PMP 
• Microsoft Certified: Power BI Data Analyst Associate / Power Platform Fundamentals