Job Summary

The Frontier NOC Engineer is responsible for 24x7 monitoring, troubleshooting, and maintaining network services to ensure high availability and performance of Frontier’s telecom and data networks. The role involves proactive fault detection, incident management, escalation, and coordination with internal teams and service providers.

Key Responsibilities

Monitor network infrastructure using NMS tools to identify alarms, outages, and performance issues

Perform first-level troubleshooting for network, voice, data, and backbone issues

Create, update, and manage incident tickets following ITIL processes

Escalate issues to L2/L3 teams and vendors as per defined escalation matrix

Track incidents until resolution and ensure timely customer and internal communication

Perform basic diagnostics on routers, switches, firewalls, and transmission links

Monitor SLAs and ensure adherence to operational targets

Document incidents, root cause details, and resolution actions

Support scheduled maintenance activities and change implementations

Coordinate with field teams and other NOCs for restoration activities

Required Skills & Technical Knowledge

Basic understanding of networking concepts (TCP/IP, LAN/WAN, VLANs, VPNs)

Knowledge of routing and switching fundamentals

Familiarity with telecom technologies (MPLS, Fiber, Leased Lines, VoIP – preferred)

Experience with monitoring tools (SolarWinds, Nagios, Zabbix, or similar)

Understanding of ITIL processes (Incident, Problem, Change Management)

Basic knowledge of Linux/Windows systems is an advantage