Job Description: Service Desk Engineer (Preferred)

C Excellent oral & written communication,

C Knowledge in Windows AD.

C Knowledge in Azure concepts.

C Knowledge in User Permissions / Access Restriction for Domain Accounts.

Roles & Responsibilities:

C Ensure 100% availability of resources as per SOW.

C Standardize the Service Desk operations and implement best practices.

Primary skills (Preferred)

C Knowledge in Troubleshooting OS / Hardware related Issues.

C Knowledge in Troubleshooting Application Related issues.

C Knowledge in Remote Support for Windows / MAC users with appropriate Tools

Secondary skills (Preferred)

C Knowledge of MS Office products (word, excel, PowerPoint, Outlook)

C Knowledge in Windows OS / Application Troubleshooting

C Knowledge in AI concepts like AI Chatbots and Microsoft copilot.