Position Summary

We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of answering and initiating calls, scheduling appointments, and conducting follow-ups for canceled or no-show appointments.

Roles & Responsibilities

Manage a high volume of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling various scenarios.

Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.

Meet individual and team qualitative and quantitative performance targets.

Primary Skills (Preferred)

Graduate in Psychology.

Previous experience in a customer support role.

Strong phone and verbal communication skills with active listening.

Ability to empathize with customers.

Proven track record of exceeding performance targets.

Ability to multitask, prioritize, and manage time effectively.

Secondary Skills (Preferred)

Proficiency in MS Office applications (Teams, Word, Excel, PowerPoint, Outlook).

Knowledge of U.S. healthcare, insurance, and electronic health records (EHR) is an added advantage.

These skills are highly relevant and can significantly enhance performance in this role.