POSITION OVERVIEW

The IT Project Manager (PMO) is embedded within the ITS PMO at Jewish Board. This position is

responsible for managing the full end-to-end lifecycle of clinical and non-clinical technology projects —

from discovery and requirements gathering through planning, execution, implementation, and formal

closure — ensuring consistent alignment with organizational strategy, regulatory requirements, and

user needs.

The IT PM will serve as the primary driver of structured project delivery within the PMO, leading cross-

functional initiatives involving ITS, Health Informatics, clinical program staff, compliance, and external

vendors. A core focus of this role is the management of Netsmart myAvatar EHR enhancements,

system configurations, and integrations, as well as non-clinical technology implementations across

Jewish Board's enterprise.

The ideal candidate brings direct experience managing technology projects in a social services,

behavioral health, or human services agency environment, with a demonstrated track record working

with Netsmart myAvatar or comparable EHR/clinical platforms. This individual operates with a high

degree of autonomy, communicates fluently with both technical teams and executive leadership, and

brings rigor, accountability, and stakeholder focus to every project engagement.

KEY RESPONSIBILITIES & ESSENTIAL FUNCTIONS

1. Full Project Lifecycle Management

Lead projects from discovery through closure following the organization's established PMO

framework.

 Discovery & Initiation: Conduct stakeholder interviews, define problem statements, document

business cases, and develop Project Charters.

 Planning: Develop comprehensive project plans including Work Breakdown Structures

(WBS), Gantt charts, resource plans, risk registers, and communication plans using tools

such as MS Project, Smartsheet, or Jira.

 Execution: Coordinate cross-functional project teams, manage task assignments, facilitate

sprint planning and stand-ups (Agile), and track progress against baseline schedules

(Waterfall).

 Monitoring & Control: Maintain project dashboards and status trackers; escalate risks and

issues; manage scope changes through a formal change control process.

 Closure: Conduct post-implementation reviews, compile lessons learned documentation,

obtain stakeholder sign-off, and transition deliverables to operations.

2. Netsmart myAvatar EHR Project Management

 Serve as the primary PM for Netsmart myAvatar enhancement projects, including

configuration changes, module rollouts, and workflow optimization initiatives.

 Partner with Health Informatics, clinical program staff, and the Netsmart vendor team to

translate clinical and operational requirements into scoped, deliverable system

enhancements.

 Coordinate User Acceptance Testing (UAT) cycles — develop test plans, manage tester

coordination, track defects, and verify resolution prior to go-live.

 Manage go-live readiness activities including training coordination, cutover planning,

hypercare scheduling, and post-go-live support tracking.

Jewish Board | ITS PMO — IT Project Manager JD

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 Maintain deep familiarity with the Netsmart myAvatar platform architecture, development

pipeline, and release management process.

 Support planning and coordination for the Netsmart myAvatar NX SaaS migration —

including data migration strategy, module upgrade sequencing, UAT planning, and cutover

coordination.

 Manage Netsmart vendor relationships: navigate the Netsmart support portal, coordinate with

Technical Account Managers (TAMs), escalate system defects, and track vendor

commitments and SLA adherence.

3. Clinical & Non-Clinical IT Project Portfolio

 Manage concurrent clinical technology projects including EHR implementations, Health

Information Exchange (HIE) integrations, telehealth platforms, and clinical decision support

tools.

 Manage non-clinical IT projects spanning infrastructure upgrades, cybersecurity initiatives,

enterprise software implementations, and business application deployments.

 Support the ITS strategic technology roadmap by translating priorities into executable project

plans aligned with funding cycles, regulatory timelines, and operational capacity.

4. Stakeholder Communication & Reporting

 Serve as the primary point of contact for project stakeholders across ITS, Health Informatics,

clinical operations, compliance, and executive leadership.

 Produce weekly project status reports with RAG (Red/Amber/Green) indicators, schedule

variance analysis, and milestone tracking for distribution to PMO leadership and sponsors.

 Prepare and present executive-level project briefings and portfolio summaries to the CIO,

PMO Director, and senior leadership as needed.

 Drive inter-team communication cadence, ensuring that ITS technical teams and non-

technical clinical program staff maintain shared understanding of project goals, timelines, and

dependencies.

5. PMO Tools, Metrics & Governance

 Maintain and update all project artifacts in designated PMO tools (e.g., MS Project,

Smartsheet, Jira, Confluence, Adobe Workfront, or equivalent).

 Track and report PMO KPIs and metrics including on-time delivery rate, schedule variance

(SV), cost performance index (CPI), issue resolution time, and change request volume.

 Develop and maintain WBS documents, RACI matrices, project charters, risk registers, and

lessons learned repositories.

 Contribute to continuous improvement of PMO standards, templates, and governance

processes in collaboration with the PMO Director.

 Ensure all projects adhere to Jewish Board ITS governance policies, HIPAA compliance

requirements, and applicable regulatory standards for behavioral health technology.

6. Agile & Waterfall Methodology Application

 Apply Agile/Scrum methodology for iterative development projects including EHR

enhancement cycles, sprint-based software rollouts, and continuous improvement initiatives.

 Apply Waterfall/Tra