Role:

We are seeking a motivated and talented Junior AOC Engineer to join our dynamic Application Operation Center team. In this entry-level role, you will be responsible for monitoring, supporting, and maintaining airline applications to ensure high availability, performance, and reliability of IT systems that power passenger services, crew management, and flight operations. As a Junior AOC Engineer, you will play a vital role in supporting airline operations by handling tasks related to system monitoring, incident management, data analysis, and operational optimization. Working in a 24/7 operations environment, you will provide first-line support, escalate issues when necessary, and collaborate with experienced engineers and operators to gain valuable hands-on experience in airline technology and IT operations. This is a unique opportunity to kick-start your career in IT operations within the aviation sector. We are looking for candidates with a strong foundation in engineering principles, problem-solving abilities, and a keen interest in operations and technology. You will be part of a fast-paced, collaborative environment that values innovation, teamwork, and dedication. We are committed to providing the training and support you need to grow your skills and advance your career.

Key Responsibilities

Monitor airline applications and infrastructure to ensure availability, performance, and reliability.

Provide first-level support for application-related incidents, escalating issues when required.

Perform routine health checks and assist in deployment or maintenance activities.

Document incidents, troubleshooting steps, and resolutions; contribute to knowledge base and runbooks.

Support senior engineers with data analysis and reporting to improve operational efficiency.

Collaborate with IT teams and business stakeholders during outages, planned downtimes, and system enhancements.

Requirements

Must-Have Qualifications

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.

0–2 years of experience in IT operations, application support, or monitoring.

Familiarity with application monitoring tools (e.g., Splunk, AppDynamics, Dynatrace).

Basic knowledge of databases (SQL), networking, and operating systems (Linux/Windows).

Strong problem-solving skills, analytical ability, and attention to detail.

Effective communication skills (written and verbal) and ability to work collaboratively in a team-oriented environment.

Willingness to work in rotational shifts (24/7 support environment).

Preferred Skills

Exposure to airline domain applications (passenger services, crew management, flight operations).

Experience with scripting or automation tools (e.g., Python, Shell scripting).

Familiarity with cloud platforms (AWS, Azure, or GCP).

Knowledge of ITIL processes (incident, problem, and change management).

Ability to quickly learn new technologies and adapt to evolving operational needs.