Advanced Troubleshooting: Resolve complex server-related issues that L1 support cannot handle.

System Administration: Manage and maintain Windows and Linux servers, ensuring optimal performance.

Incident Management: Investigate and resolve incidents while adhering to SLAs.

Security & Compliance: Implement security patches, updates, and ensure compliance with IT policies.

Change Management: Support system upgrades, configuration changes, and deployments.

Performance Monitoring: Use monitoring tools to track server health and optimize performance.

Collaboration: Work with IT teams to improve server infrastructure and support business needs.

Documentation: Maintain detailed records of configurations, troubleshooting steps, and resolutions.