- Hands on working experience in EHR / EMR Application clinical data analysis and support activities

- Experience in Netsmart myAvatar application support is a plus

- Experience in Mental healthcare and behavioral healthcare workflows & data management

- Experience in EHR / EMR application troubleshooting

- Knowledge of USA healthcare workflows & HIPAA compliance would be a plus

- Proficient communication and interpersonal skills to manage calls and interact with physicians, nurse practitioners, and other healthcare personnel

- Good technical skills