JobTitle: CMDB Developer (ServiceNow ITOM)

Job Description

Develop and customize modules:Incident, Problem, Change, Request, and Knowledge Management

Good servicenow Scriptingknowledge.

Configure UI policies,workflows, flow designer, client scripts, Notifications, Inbound actions, SLADefinitions and business rules.

Exposure in Integration Hubspokes and Integrate with external systems using Oauth2.0.

Manage asset lifecycle acrosshardware and software portfolios

Experience in CMDB,Import set, Transform Maps and Service catalog, Service portal.

Exposure in ITOM modules:Discovery, Event Management, IRE rules, MID Servers.

Exposure in CMDB data models andRest Integrations.

Hand-on experience in Servicenowupgrade and cloning instance.

Build automation workflows andmonitor system health with Servicenow functionalities.

Experience in Reports, Platformanalytics and Performance Analytics.

Experience in WSD(WorkplaceService Delivery) and Major Incident Management

Collaborate with stakeholders to capture servicemanagement needs and translate them into platform capabilities.

Basic knowledge in the below is Mandatory:

Exposure in ITOM modules?Yes/No

Experience in CMDBand ITSM modules? Yes/No

Experience in Servicenowupgrades and cloning?  Yes/No

Experience in flow designerand Inbound Email Action? Yes/No

Exposure in Major incidentManagement customization? Yes/No

Experience in ScopedApplication? Yes/No